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PAYGo PERFORM KPIs

PAYGo PERFORM Initiative

GOGLA expert

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Oliver Reynolds
Senior Manager, Market Insights and Data

The PAYGo Performance, Reporting and Measurement (PERFORM) initiative provides an industry standard set of KPIs for company analysis and a data set for market trends and benchmarks.

The initiative aims to support informed and confident financial management and investment, strengthen credit risk and portfolio management, encourage healthy growth, and align incentives for long-term value creation.

We encourage PAYGo companies and investors to adopt these metrics and methods; better standardisation will result in more reliable and comparable data, and ultimately improve transparency and performance.

PAYGo PERFORM KPIs v3 Beta

The PAYGo PERFORM v3 beta release introduces clearer, more reliable KPIs to enable consistent, transparent analysis of company performance. It defines two priority metrics – Repayment Rate and Customer Ownership Rate – and provides guidance on use for company analysis.

We encourage PAYGo companies and investors to adopt these metrics; better standardisation will result in more insightful results and comparable data and ultimately improve transparency and performance.

The v3 beta release was created by a taskforce of industry experts to address specific pain points and gaps in existing standards and draws on emerging best practices and insights since the release of v2 in 2021. This is a Beta release published in July 2025.

Guidance for Company Analysis

The Guidance for Company Analysis provides standard methodologies using the two priority v3 KPIs and cohort analysis to assess a company’s Portfolio Quality, Net Portfolio Valuation, and Customer Success.

It is a guide for companies and funders that are involved in analysing a company’s performance and finances.

This is a Beta release published in July 2025. Further ongoing developments include guidance on provisioning, cash flow projections, and confirming unit economics.

PAYGo PERFORM Monitor

The PAYGo PERFORM Monitor (PPM) is a market data initiative led by GOGLA and MFR to provide industry benchmarks and market trends to companies and investors. The data covers nearly 7 million active customers and approximately 75% of the PAYGo market.

The PAYGo PERFORM Monitor presents data using the v3 KPIs and the cohort analysis.

Technical Guide

Published in 2021, the PAYGo PERFORM KPIs v2, presented a Technical Guide for a standard set of KPIs to define and measure financial and operational performance. It features a list of 36 KPIs covering portfolio quality, unit economics, and operational metrics.

The v2 release was developed by  CGAP, GOGLA, and IFC Lighting Global in consultation with some 600 investors, PAYGo executives, and experts in energy and financial inclusion around the world, the PAYGo PERFORM KPIs are designed to meet the needs of companies and funders (donors and investors).

Definitions at a Glance

Get a quick look at the PAYGo PERFORM KPIs v2 definitions in this summary table.

PAYGo Accounting Brief

Accounting policies play a crucial but often overlooked role in the management of any company. As a relatively new sector operating primarily in emerging markets, the PAYGo solar sector confronts this regularly. PAYGo solar companies have a challenge deciding which accounting policies they can or should use to manage their businesses and present them to the outside world. Investors in turn may find it difficult to understand what accounting standards a PAYGo company is using and how this affects its financial position or compares to its competitors.

The proliferation of accounting practices across PAYGo firms emerged as an important topic during the PAYGo PERFORM initiative–the different practices used could produce substantial impacts on the calculation of the PERFORM key performance indicators (KPIs), and in turn make comparison of the KPIs across companies more difficult. To help address this, IFC Lighting Global and GOGLA commissioned MFR to produce a review of accounting practices in the PAYGo sector, with the goal of increasing awareness and transparency of the different accounting treatments used in PAYGo firms and their impact on financial reporting.

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