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Commit & Endorse to the Consumer Protection Code

How to Commit & Endorse to the Consumer Protection Code

GOGLA invites companies, investors, and other stakeholders to make a commitment or an endorsement to the Consumer Protection code.

Commit & Endorse

Making a Commitment to the Code

A Commitment to the Consumer Protection Code signifies that the solar off-grid company strives to achieve the Consumer Protection Principles in its treatment of consumers. The Principles are the minimum standards of practice consumers should expect from the company.

Making a Commitment is an important milestone, though only part of the process – a Commitment entails a pledge to use the Self-Assessment Tool to measure and monitor consumer protection practices within the daily operations.

GOGLA welcomes commitments from all providers of off-grid solar products and / or services, including the different product categories (solar lantern and solar home system) and business models (cash sales, PAYG, fee-for-service and third-party finance). Companies do not need to be GOGLA members in order to commit to the Consumer Protection Code.

Apply for co-funding for a third party assessment
Apply for co-funding for a Lean Data Consumer Protection Survey
Read all the FAQs

How to Commit to the Consumer Protection Code

  1. If you wish to make a commitment, we strongly recommend an internal review of your company’s alignment with the spirit of the Principles
  2. Send a letter (using this template) signed by a Director of your company to GOGLA (please send via email to consumerprotection@gogla.org)
  3. Within three months of sending the letter of commitment, measure your performance against the CP indicators using the Self-Assessment tool. Once complete, send a letter of declaration (using this template) signed by a Director to GOGLA (via consumerprotection@gogla.org). GOGLA does not request any visibility of the self-assessment results.
  4. To maintain a commitment to the CP Code, companies must repeat the self-assessment and declaration to GOGLA every 12 months thereafter.
Align
Commit
Assess
Maintain
Review the CP Code to ensure alignment with company values
Send a letter of commitment, signed by a director, to GOGLA
Within 3 months, measure your performance with the self-assessment tool, and send a declaration to GOGLA
Every 12 months thereafter, repeat the self-assessment and send the declaration to maintain your commitment

Endorse the Consumer Protection Code

Endorsement of the CP Code signifies that investors or other stakeholders align internal practices with the Consumer Protection Principles and / or supports off-grid solar providers to fulfil the minimum standards of practice in their treatment of customers.

If you wish to make an endorsement, we strongly recommend an internal review of your organisation’s alignment with the spirit of the Principles, prior to sending a letter (using this template) signed by a Director of your company to GOGLA (please send an email to consumerprotection@gogla.org).

 

*GOGLA does not vouch for the level of fulfillment of practices of companies or organizations that have made a commitment or endorsement.

Guidelines & Policies

GOGLA maintains a set of guidelines and policies that govern how the CP Code is implemented and what is expected of companies that participate in the initiative. More information can be found in the links below:

Communication Guidelines
Declaration of self-assessment policy

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Photography by Jeffrey Michael Walcott, Julia Gunther, current and previous GOGLA members

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Photography by Jeffrey Michael Walcott, Julia Gunther, current and previous GOGLA members